Frequently Asked Questions
First off, we would like to welcome you to Artisan Light Works! This page exists to help you navigate our website and ensure that you have the best customer experience. At any point if something becomes confusing for you, feel free to call us at 800-597-4616 or fill out our contact form here. Thank you and enjoy!
Our products are hand crafted wood gift items. We use wood and stained glass as well as the light bulbs, plugs, hinges, and other similar items to complete our NightLites™ and Nativity Scenes.
These are the types of wood we work with:
Please note that some types of wood are more fragile and brittle. For this reason, we do not recommend pairing certain types of wood with certain products. The Redwood is especially delicate, so please be careful to consider this before placing an order of a small item such as the ornament with this type of wood. We recommend the Myrtle Wood or Maple for these smaller items.
We can fulfill specialty orders of organization logos for almost any of our products. In the past, we have worked with Girl Scouts and Chinese Theatre in San Fransisco to create unique ornaments of their logos. We are fortunate to be able to accommodate such requests because all of our products are built to order.
If you have any other questions regarding ordering a product with your organization logo, give us a call at 800-597-4616 or 541-791-1370 today!
We use stained glass for all of our NightLites™. Because of this, each product is unique. As you can see below, there are many variations even within a single sheet. This means that no two NightLites™ will be exactly the same even if ordered with the same color stained glass. We have years of experience choosing the best color pairings between the wood, designs, and stained glass.
If you are unsure what your product will look like, we are happy to choose the color for you. Simply note that on your order form. Thank you.
- Choose the product you want from the "Product Line" drop down menu.
- Choose your favorite design from that product line.
- Click on that product.
- Select the Wood Type and Quantity (and Stained Glass Color if purchasing one of our NightLites™).
- Click "Shopping Cart" at the top of the web page.
- Follow the steps provided during checkout.
- The delivery wait is approximately 14 days because we build to order. Thank you for your patience.
Yes! Most of our designs can be made into NightLites™ if they aren't already available as one. If you are interested in purchasing one of our custom NightLites™ based on one of the other product designs or even your own organization's logo, please call us today at 800-597-4616!
Please call us at 800-597-4616 to set up an account. We may request a completed W-9 form and a re-sale certificate (if applicable). Send those via email or fax:
- Key Chains (Order a Magnet and specify "Key Chain" in comment section during checkout)
- Pins (Order a Magnet and specify "Pin" in comment section during checkout)
- Letter Openers
- Business Card Holders
- Napkin Holders
- Book Markers
- Cutting Boards
- Cribbage Boards